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Bilingual Weekend Client Support

Job Title: Bilingual Client Support

Position Type: Part-time (Weekend hours)

Start Day: Immediately

Location: Queens, NY (must be able to come in for face-to-face interview)

Summary:

Universal Processing LLC is seeking a highly motivated and enthusiastic Client Support to join the operation team. The after-hour Client Support is a critical role that interacts directly with and provides support to our clients during weekends.

You Will be Responsible for:

  • Confer with client by telephone professionally and ascertain problem or reason for calling
  • Listen and respond to customers’ concerns and needs; identify customers’ requirements and provides the appropriate solutions
  • Check to ensure that appropriate changes were made to resolve clients’ problems
  • Keep records of clients’ interactions, record details of inquiries, complaints, or comments, as well as actions taken
  • Contact clients to respond to inquiries or to notify them of new regulations or any planned adjustments
  • Serve as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues
  • Provide technical assistance and support for incoming queries and issues related to terminal hardware
  • Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

You Should Apply If You Are:

  • Bilingual in English and Chinese is required
  • Energetic, fun, and friendly
  • Excellent in verbal communication skills
  • Able to actively listen to clients and interact with clients in a friendly and patient manner
  • Able to take initiative to solve problem effectively
  • Self-motivated to learn new systems and installation of products
  • Able to accomplish tasks before deadlines and be detail-oriented
  • Able to work efficiently as part of a team and as an individual
  • Proficient in Excel and Word
  • Authorized to work in the U.S

Training:

Don’t be intimidated by the terminologies or the industry if you are not familiar with them. We will provide training for you to understand the industry, full-service line the company offers, and how to do troubleshooting and customer service.

About Us:

Universal Processing (“UP”) is a leading payment processing provider and a registered Independent Sales Organization (ISO) of First Data Corporation and Wells Fargo Bank. UP was established in 2003, and has emerged as one of the fastest growing payment companies in the U.S. To develop our company’s scope to a national organization, UP made significant office expansions in Queens, New York, Los Angeles, California, and Houston, Texas in addition to expanding our headquarter office in Manhattan, New York. UP offers a comprehensive line of visionary and efficient payment solutions for merchants in the small to medium size business (“SMB’s”) marketplace in all industries, including retail stores, restaurants, e-commerce websites, wholesale companies, lodging establishments, supermarkets, and more. Using the digital marketing tools, UP enriches its services to provide our clients with digital marketing expertise to help SMBs to reach the target audience in a more effective and engaging way through multiple digital media channels, and hence increase SMBs’ sales volume. In addition, UP provides a suite of powerful and innovative value-added solutions that enable SMB’s to limitlessly scale their businesses, including merchant financing, loyalty programs, and ATM services. To learn more about us please visit us at http://www.uprocessing.com/

 

公司简介:

环球商务于2009年成立,宗旨是为我们的商家客户提供市场最低的利率和费用,最先进和安全的信用卡处理方式,最贴心和到位的客户服务。我们不仅为客户减少现有的信用卡处理成本,还提供多种零售,餐饮业的营销策略帮商家的生意增加新客户及保留老客户。此外,环球商务还提供商务贷款为商家解决对现金流的困扰。过去的14年里,环球商务已发展成为全美东海岸最大的华人信用卡处理机构之一,为Visa, MasterCard, Discover和American Express官方注册的ISO支付处理机构。公司总部坐落于纽约曼哈顿中城黄金地带。分公司设立于皇后区法拉盛,加州洛杉矶和休斯顿德克萨斯州。目前公司业务广布全美各洲各地,为5000多家餐馆,美甲店,超市,零售商,批发商,及各类商家提供服务。我们的业务拓展团队会为商家提供最详细和专业的产品知识和服务内容,我们的客户服务及技术支持团队以普通话及其他5种方言在7天24小时里尽心尽力为客户提供最优质的服务。

职位:

  • 周末客服专员(兼职)

职位简述:

  • 熟悉公司产品,包括美国信用卡处理行业
  • 处理客户申请表,及时将客户信息录入管理系统,简历档案
  • 聆听客户需求,并及时提供专业解答
  • 处理服务故障及客户投诉,并跟踪解决进度
  • 为技术部提供技术支持,并解决客人使用刷卡机时出现的技术问题

职位要求:    

  • 英语口语流利,有出色的沟通和表达能力(此工作需要与美国英语客服有直接交流)
  • 具备专业的客户服务意识和团队合作精神
  • 勤奋善于学习,工作态度积极,有责任心、细心、耐心
  • 善于沟通,观察力强,善于发现问题、解决问题
  • 有客户服务方面经验者优先录用

薪酬:

  • 时薪

工作地点:

  • 法拉盛

培训:

  • 公司为新员提供详细的在职培训,以了解信用卡处理行业及如何处理客服和技术问题
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